Once full payment is made, a booking confirmation will be emailed to you. This email is your confirmation and ticket. You can either print this booking receipt, or show the barcode from your mobile device when you arrive at the event.
If your automatically generated ticket does not arrive via email, then please contact us via email at email@example.com (bearing in mind *office working hours), we will gladly resend you the ticket(s) – do NOT leave it until the weekend of the event to contact us. Please check your spam folder prior to contacting us as the emails sent by our ticketing system may have been blocked by your email spam filters.
No refunds are offered if you are unable to make an event. However, if you cancel with 24 *office working hours notice or more, you can refer the booking to another event at a later date. Please email firstname.lastname@example.org if you need to change events.
If you are under 18 you must be accompanied by an adult.
Some activities are not suitable for children under 5 years old. Please check the event details before booking.
It is the responsibility of the customer, to check the accuracy of dates booked upon receipt of the booking confirmation email, however if an error was made we will try and accommodate your request.
We ask you to please arrive 15 minutes prior to your booking confirmation time.
Your Obligations and Responsibilities:
It is your responsibility to inform us of any medical condition that requires attention or medication before the event.
During the event, photographs and films may be taken of you (as part of a group) and these may be posted on our website / social media sites. Please advise if you do not wish us to use these photos.
Our staff are there to ensure you have a safe and enjoyable time, you must follow their instructions at all times.
* Office working hours: Monday – Friday 9am-6pm